Lead Community Manager (BNLCM)

Job Introduction

Are you passionate about building vibrant communities? Do you thrive in dynamic environments? We are looking for a Lead Community Manager to join our Rapport team, based in one of our Client’s offices near Blackfriars station.

Our Client is an ever-expanding global American banking and financial services corporation. This is your chance to make a real impact and create an inclusive community!

In this exciting role, you will collaborate closely with and report to our Client Service, and Deputy Client Service Managers. You will lead a team of 3 talented Community Managers in London and Manchester. Your expertise in service delivery and project management will shine as you foster connections and drive success.

Type of Contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, with flexible approach to occasional events out of office hours)

Salary: £37,292 per annum

Main responsibilities

• Technical Support: Guide employees to user guides and training materials for resolving tech issues; foster use of the tech hub
• Issue Reporting: Ensure all technical concerns are logged in the ticketing system for tracking and resolution
• Employee Assistance: Support requests for tech assistance, including storage allocation and equipment management
• Collaboration: Partner with Facilities Management and the Tech team to develop solutions that prevent recurring issues. Collaborate across departments and with vendor teams to ensure timely issue resolution through a unified approach
• Trust Building: Cultivate strong relationships with stakeholders, enhancing trust in the Lead Community Manager’s problem-solving abilities
• Site Wellness: Promote overall site wellness through engagement and support initiatives
• Visibility: Actively engage with employees to create a known, approachable presence in the workplace
• Team Development: Assist in the recruitment, training, and performance management of Community Managers, conducting regular reviews
• Event Management: Oversee community engagement events, ensuring timely planning, resource allocation, and success tracking through reports

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together
• Exhibit a positive and adaptable attitude, thriving in a collaborative team environment
• Have solid experience in leading and inspiring teams, effectively managing performance, and encouraging development
• Possess a natural curiosity and enjoyment for investigating challenges, prioritising quick and effective resolutions
• Quickly establish and nurture positive connections with colleagues, vendors, and employees across all levels
• Bring solid expertise in project management and event planning, ensuring seamless execution of initiatives
• Confidently implement reasonable adjustments to enhance engagement and the overall event experience
• Maintain high levels of enthusiasm and dedication, driving efforts toward successful outcomes
• Celebrate diversity and promote an inclusive culture where every voice is valued and heard

Some of our benefits include:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
• A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
• Contributory pension scheme
• Access to wellness programs to promote the mental health and well-being of our Ambassadors
• Employee Assistance Program to guide and support our team members
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Learning & development opportunities to support your personal and professional development and growth
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.