Internal Recruiter - Hybrid Working

Job Introduction

Are you a passionate and highly motivated recruiter, with a keen eye for hiring exceptional talent? Do you thrive in an environment where your skills and abilities are put to the test?

Due to business growth, we are very excited to be recruiting for an additional Internal Recruiter to join our award winning Rapport People Team! 

You will join an energetic, driven and fun team and have the option to work from home as this is a hybrid role. Additionally, you will have the opportunity to visit and work from some of the most amazing and innovative client offices in the UK. 

This role is Monday to Friday and 40 hours per week. 

We may have the perfect opportunity for you to start an in-house recruitment career within a blue-chip international award-winning business and be part of a dynamic team as our Internal Recruiter! 

Some of the benefits you will have access to:

• 25 days annual leave after 1 year 
• Discretionary bonus 
• Pension (up to 6% matching employer contributions)
• Access to our Perks at Work Benefits Portal for various discounts (including cinema tickets, healthcare, car rental and daily grocery shop)
• Various discounted gym memberships
• Access to wellness programs to promote mental health and wellbeing through our Aviva DigiCare+ Workplace App (including a free annual health check)
• Learning & development opportunities to support your personal and professional development and growth
• A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

The initial focus for this role is on UK & Ireland.

You will be responsible for supporting the day to day recruitment operation and lead the administration and coordination of the Recruitment function for Rapport. You will strengthen Rapport’s strategic intent through attracting exceptional talent, from front-line to unit management positions. Together with the Lead Internal Recruiter and other Internal Recruiter, you will be the central point of information for our hiring managers, all external and internal candidates and recruitment suppliers.

You will provide an end-to-end recruitment service for Rapport and their clients and be proactive to drive a reduction in time to hire whilst improving the quality of hire of the recruitment needs and the candidate journey. You will be supporting initiatives that achieve excellence.

As the role is part of Rapport’s People Team, you will also support with ad-hoc HR processes, including new mobilisations and TUPE. You will work closely with the wider Recruitment team, L&D Team, HR Advisor, and Head of HR. The role reports into the latter. 

You will develop strong relationships with key Rapport stakeholders and be proactive in searching for candidates as necessary, whilst organising and running regular assessment centres, recruitment events and building relationships with colleges and universities.

The Ideal Candidate will:

• Have proven high quality candidate recruitment experience gained within agency or in-house.
• Have operational experience or background working for luxury hotels or Corporate Reception and/or Guest Services / Customer Services businesses.
• Have Recruitment events / assessment centre organising experience.
• Be able to spot exceptional talent.
• Be able to create and build on strong client and candidate relationships.
• Be creative with a passion to innovate.
• Be a team player, who has a positive and 'stronger together’ attitude.
• Be results oriented, both financially and relating to quality candidate placement.
• Be articulate with excellent written and verbal communication skills.
• Have a high degree of autonomy with passion and drive to innovate and positively influence business decisions.
• Be up to speed on GDPR compliance.
• Bring D&I awareness into the role.
• Have excellent organisation skills and high attention to detail.
• Have experience with Applicant Tracking System and/or implementing this system.
• Be a team player with ability to work closely and collaboratively with colleagues within the wider Rapport team.
• Be sharing best practice and sourcing innovation.
• Have a keen interest in technology and social media is welcome.

In order to succeed in this role you will need to be adaptable in your approach to finding talent. You must be able and willing to juggle high volume recruitment needs, alongside providing an exceptional service to our clients and operational managers.

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About The Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• People & Training Award winners at the Foodservice Catey Awards in 2021 and 2023, and currently shortlisted for this year's People and Training Award.
• In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.