Community Lead (BLCL)

Job Introduction

We are recruiting a Community Lead to join our Rapport team, based at our Client's amazing portfolio of buildings in various locations in and around Central London. Our Client is innovative real estate company, focusing on creating sustainable, community-oriented spaces that blend work and leisure; integrating green initiatives, promoting collaboration, and aiming to foster vibrant and inclusive environments that cater to modern lifestyles.

The Community Lead will play a crucial role in leading and managing the Community Managers, Coordinators, Club Lounge teams and spaces, Hospitality and Events, lone workers and flexible workspaces.

The role holder will take personal ownership and responsibility for the standards of service delivered at the Client's locations, and will be responsible for the management of all budgetary elements of the role, driving efficiencies in line with the Client's overall budget needs.

This is a full-time, permanent role (40 hours per week), working on a shift rota basis from Monday to Friday between 7 AM and 7 PM. Flexibility in the hours and ability to support events up to 10 PM may be required occasionally.

Some of the main responsibilities of the role are:

• Managing the team and client relationships, fostering a positive working environment
• Ensuring day-to-day operations run smoothly
• Assisting/leading project work required by the Client
• Actively encouraging client and guest feedback, driving change that enhances services provided, maximising technology, innovation and sustainability in the process, and communicating best practice across the team
• Being involved in HR-related processes (e.g., Recruitment, Reward and Recognition, people management)
• Participating and contributing in business meetings, providing and analysing data, statistics, and reports where and when necessary
• Developing strategic plans and assessing performance, profitability and team management objectives

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Previous experience in managing flexible workspace and workplace services is essential. Marketing experience preferred
• Be able to naturally create rapport with people, and lead with a positive attitude
• Thrive in strategic management environments, inspiring the team, and supporting both clients and colleagues
• Complete tasks with attention to detail, and thorough anticipating needs
• Positively influence relationships, working together to achieve common goals, and supporting strategies of Rapport and the Client
• Have a proven track record of data analysis, and use of this data to drive results
• Be Sales-focused, flexible with a "can-do" attitude
• Possess strong leadership skills and ability to handle challenging situations in a calm manner

Some of our benefits include:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
• A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
• Contributory pension scheme
• Access to wellness programs to promote the mental health and well-being of our Ambassadors
• Employee Assistance Program to guide and support our team members
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Learning & development opportunities to support your personal and professional development and growth
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

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