Receptionist and Switchboard Operator (GLRS)

Package Description

Job Introduction

We are looking for a Receptionist and Switchboard Operator to join our Rapport team of 18 Ambassadors across 2 sites. You will be based at our client’s office near Bank station. The client is a global leader in insurance, risk management and consulting services. They are an international group of partners that provide cost-effective, client-centric, and expertise-driven risk management solutions.

You will be responsible for the Reception services and Switchboard facility, ensuring high levels of customer service and a professional front-of-house and back-of-house standard when meeting, greeting, and dealing with internal and external enquiries. You will be a guest-focused at all times, by being approachable and quick to exceed expectations in fulfilling customer needs.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis between 7:30 AM and 6 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Promoting and supporting a first-class and professional front-of-house service to employees, guests, and visitors either in person or over the telephone
• Ensuring telephone enquiries are dealt with in line with the company standards in a professional, consistent and efficient manner, minimising missed calls
• Ensuring all the procedures and standards as described in the manual are adhered to at all times
• Maintaining efficient relationships and communication with all support departments (AV/Catering/Facilities)
• Managing the meeting rooms and allocating all the requests whenever possible
• Paying attention to details in all aspects of service and presentation, to maintain and improve on current standards being achieved

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have an outgoing personality and be able to easily build rapport with key stakeholders
• Display excellent personal presentation and interpersonal skills
• Be highly organised, proactive, flexible, with great attention to detail, problem solving skills, a can-do attitude and ambition to learn and grow
• Be able to work well under pressure and act proactively and intuitively, with a flexible approach at all times
• Be passionate about delivering high standard service and going the extra mile
• Ideally, have at least one year of experience in a similar role within a five star hotel or corporate environment

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.  

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.