Senior Community Manager (IPSCM)

Job Introduction

As Senior Community Manager, you’ll lead the operation of our client’s new concept, a member's lounge in a premier Dublin 2 office development. Acting as the primary point of contact for members, tenants, and guests, you'll foster a vibrant, community-focused atmosphere. You’ll help set a new standard for office amenities in Dublin, making a significant impact in an evolving environment.

Our client is proud to be one of Dublin’s largest real estate owners, with the scale and influence to truly shape the future of the city. Their buildings are at the heart of thriving neighborhoods, creating vibrant, inclusive spaces that elevate business life and foster a dynamic environment for all. 

Type of contract: Full-time, Permanent

Hours: 40 per week 

Salary: €50,000 - €55,000 per annum

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting).
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and 24/7 digital counselling services for wellbeing support. In addition, we offer eye examination voucher for those requiring a Visual Display Unit (VDU/DSE) test.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities:

• Foster a collaborative community environment by providing timely, professional support to customers, clients, and support services, ensuring excellent guest services, smooth operations, and effective issue resolution.
• Maintain operational efficiency, monitor service standards, communicate business updates, and address complaints while exercising discretion.
• Drive membership growth by conducting space tours, following up on membership forms, and inducting new members.
• Engage with members to manage event/room bookings, gather feedback via CRM, and recommend tailored solutions to enhance lounge utilisation.
• Oversee all team members working with the studio space and collaborate with the Community Manager and support the operation of member services, ensuring smooth service delivery, compliance with procedures, and effective communication across departments.
• Monitor lounge performance, address maintenance issues, report to management, and provide training and cover as needed to meet business requirements.
• Manage all lounge operations, delivering a hospitality-led experience, overseeing events, and ensuring compliance with house rules and maintenance requirements.
• Provide expert support for building services, AV needs, and public space upkeep, while maintaining a strong understanding of the brand and its environment.
• Adhere to all company and security policies, manage operational budgets, and handle stock ordering.
• Participate in training and assist with client/company projects.

The ideal candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Experience in managing a team in a customer facing environment, with knowledge of basic HR processes. Previous experience in Guest Services and Facilities Management in a high-end client service environment is preferred.
• Demonstrate expertise in stakeholder management with clients and peers
• Thrive under pressure, demonstrating proactivity and intuition

• At least 5 years hospitality or customer service experience in either a corporate environment or in the hospitality sector (hotels or event spaces). 
• Proven track record in customer service and strong communication and engagement skills. 
• IT literate (MS Office suite) with an interest in technology and willing to embrace and implement new IT systems. 
• Strong team player with a flexible and positive approach to work.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.  

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.