Reception Team Leader (CGTL)

Job Introduction

Reception Team Leader – Sloane Square
Salary: £36,000 – £40,000 per annum
Contract: Full-time, Permanent
Hours: 40 per week (Monday – Friday, with flexibility based on client needs)

We are recruiting a Reception Team Leader to join Rapport at a prestigious site based in Sloane Square.

If you have strong leadership skills, a passion for excellence, and want to grow with a supportive company, we’d love to hear from you. As Team Leader, you will ensure the needs of our client are met — and exceeded — in a professional, polished, and friendly manner.

Our client is a dynamic property manager, investor, and developer with a proud 300-year family history.

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
• Secure Your Future: Contributory pension scheme to support your long-term financial wellbeing
• Health Matters: Access to wellness programmes, an Employee Assistance Programme, and digital GP services
• Thrive Personally & Professionally: Continuous learning and development opportunities to advance your career
• Celebrate Excellence: Be recognised through our WOW Awards for outstanding contributions
• Give Back: Take one paid day off annually to support a charitable cause of your choice

Key Responsibilities:

• Lead the front-of-house team to ensure daily operations are efficient, professional, and welcoming
• Build strong relationships with building tenants, clients, facilities teams, and service partners
• Serve as the first point of contact and support for your team — offering guidance, solving problems, and ensuring consistent quality and alignment with Rapport values
• Maintain high communication standards, demonstrating attention to detail and professionalism
• Oversee and document Health & Safety compliance including checks, fire procedures, and incident reports
• Provide management support across all operations including issue resolution, safety, and service delivery

Ideal Candidate Will:

• Embody our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Be an upbeat team player with integrity and a proactive, can-do attitude
• Demonstrate passion for delivering exceptional service
• Communicate confidently and clearly with clients, team members, and stakeholders
• Show flexibility, attention to detail, and a drive to motivate and develop both themselves and others
• Ideally, bring at least one year of experience in a five-star luxury guest service setting

If this sounds like your next step, we’d love to hear from you. Apply today and help us shape a first-class experience at one of London’s most iconic locations.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.  

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.