Corporate Mobile Receptionist - Dublin (RNTD)

Job Introduction

We are looking for a Corporate Mobile Receptionist to join our Rapport Network Team in Dublin! Our Network Team is at the heart of our business, responsible for supporting all positions across the Rapport portfolio. The Network team are our heroes, our much-valued front-line support for operational absences such as annual holidays, training days, sickness, and temporary vacancies.

This role is for an energetic and adaptable individual who is passionate about customer service and relishes working with various teams. In this role, you will have a wide range of exposure to different operations and teams. This is for those who can think on their feet. You will be provided with training on systems and procedure before being placed at a particular site.

Contract type: Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 8 PM)

This is a mobile role, which requires flexibility to move within client contracts in and around Dublin.

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Covering all roles across the business (receptionist, switchboard, concierge, floor coordinator, lobby host, helpdesk)
• Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally
• Handling all external and internal calls in a professional manner
• Communicating effectively with other departments and service providers, creating a "one team" approach to delighting our guests
• Adopting a flexible and adaptable approach when dealing with ad-hoc duties as required, and/or potential shift/location changes

The ideal candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Ideally, have at least one year front-of-house reception experience in a luxury hotel, premium airline, retail, or a corporate environment
• Have an outgoing personality, understanding the professional etiquette, and be able to easily build rapport with key stakeholders (internal, external and VIPs)
• Have great interpersonal skills, an outgoing and vibrant personality
• Demonstrate ability to adapt and flex your working style and behavior to adapt to the environment of the site you are working at
• Demonstrate an excellent command of the English language, both in verbal and written communication
• Be creative, proactive, organized, detail-oriented, process-driven, quick learner and resourceful with a can-do attitude
• Have the ability to work well under pressure and act both proactively and intuitively

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.  

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.