Guest Services Ambassador (40GSA)

Job Introduction

We are seeking a highly professional and dedicated Receptionist/Ambassador to join our Guest Services team. This role is pivotal in providing the highest level of service and care to all employees and visitors, aligning with our service level agreements and established policies and procedures. The ideal candidate will possess exceptional communication skills, a keen eye for detail, and a proactive approach to creating a welcoming and efficient environment. As a reliable and adaptable team member, you will be instrumental in enhancing the guest experience and contributing to the team's success.

Collaboration, adaptability, and a proactive approach are the hallmarks of this cohesive team, ensuring seamless daily operations and an outstanding guest experience.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, 7 AM - 7 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS free access to the fitness studio which includes classes and peloton’s, free access to a library of 10,000 books, weekly run club with the team, 40% off treatments in the wellness centre, free access to our Screen Room showing movies 3 weeks after release, free access to the rooftop restaurant.
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities:

• Greet and assist all guests and clients promptly with professionalism, eye contact, and a warm, friendly manner.
• Manage visitor registration, track unregistered guests, and ensure smooth transitions and handovers between staff.
• Provide regular updates and refreshments to waiting guests, maintaining a welcoming lounge environment.
• Respond to enquiries and requests promptly via phone, email, or in person, offering knowledgeable and courteous support.
• Stay informed about building events, team members, and facilities to accurately direct and assist visitors.
• Support concierge services including bookings, transport enquiries, and local recommendations.
• Maintain a clean, presentable reception area and work environment, monitor supplies and report maintenance issues.
• Participate in team meetings, training, and cross-training programs; provide coverage during absences.
• Follow safety, security, and fire procedures; ensure accurate handovers and communication across shifts.

The ideal candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• The ideal candidate is an energetic and enthusiastic professional who thrives in fast-paced environments with high experience in a retail, hospitality, travel or corporate setting. 
• They possess a genuine passion for guest services and are committed to delivering exceptional experiences to all visitors and employees. 
• With a caring and proactive approach, they demonstrate resilience and adaptability, ensuring seamless operations even amidst change.
• Their keen attention to detail and positive demeanour makes them a valuable team player, dedicated to upholding the highest standards of service. 
• Experience in high-standard environments and a strong interest in Environmental, Social, and Governance (ESG) principles further highlight their suitability for this role.

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.  

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Main Responsibilities