Community Coordinator (BLCC)

Job Introduction

Join our award-winning Rapport team as a Community Coordinator in Paddington!

Bring your passion for people and customer service to a role where you will help shape a vibrant, connected workplace. You will work closely with a supportive on-site team of 2 Rapport Ambassadors and be part of a wider community team of 7 across the estate.

Our client is a leading name in flexible office spaces, trusted by high-profile companies. Together, we create exceptional experiences every day.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM)

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Community engagement: Act as a liaison between the organization and community members, ensuring their needs and interests are understood.
• Event organisation: Plan and facilitate community events, workshops, and meetings to encourage participation.
• Communication management: Oversee communications, and forums to keep members informed and engaged.
• Policy enforcement: Ensure community guidelines are followed, addressing concerns and conflicts when necessary.
• Relationship building: Develop connections with highly engaged members and encourage participation.
• Data & feedback analysis: Monitor engagement trends and feedback to improve community initiatives.
• Collaboration: Work with external partners and sponsors to secure funding and resources for projects.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Be a natural people-person with strong communication skills and a warm, professional presence.
• Stay organised under pressure, juggling tasks with calm and confidence.
• Take pride in delivering outstanding service and creating memorable experiences.
• Bring a proactive mindset and enjoy being part of a supportive team.
• Show curiosity and confidence when handling admin and learning new systems.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.  

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.