Deputy Client Services Manager (BADM)

Job Introduction

We are looking for a confident and people-focused Deputy Client Services Manager to join our award-winning Rapport team, based at one of our client sites near St Paul’s. In this key role, you will support the Client Services Manager in overseeing all aspects of a high-profile contract. You will help lead a team of 17 across three locations, delivering outstanding reception, switchboard and room reservation services.

Our client is a leading global financial institution, and your contribution will be vital in ensuring a seamless and exceptional front-of-house experience.

If you are passionate about service, love working with people, and are ready to step into a leadership role where no two days are the same—we’d love to hear from you.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM)

Ideal start date: September 2025

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Support daily operations, ensuring smooth, five-star delivery at all times.
• Lead, coach and inspire the front-of-house team, with involvement in recruitment, onboarding, and performance management.
• Build strong client relationships, responding quickly and professionally to any requests or feedback.
• Represent the team at client meetings, providing insight and solutions that support continuous improvement.
• Prepare accurate, engaging reports that reflect service performance and team achievements.
• Ensure new team members receive effective onboarding and training, championing a culture of learning and growth.
• Uphold and promote client procedures, including compliance, confidentiality, and service standards.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Bring at least two years’ experience leading teams with confidence, empathy, and a hands-on approach.
• Thrive in a fast-paced environment, staying calm while balancing multiple priorities.
• Communicate clearly and professionally, building trust with clients and colleagues alike.
• Take pride in creating a positive team culture where everyone feels valued and supported.
• Be naturally proactive, spotting opportunities to improve service before they arise.
• Show a passion for people, hospitality, and delivering excellence every single day.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.  

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.