Hospitality & Events Operations Lead

Job Introduction

Rapport is looking for a confident and organised Hospitality & Events Operations Lead to support the delivery of exceptional meetings and events across our London portfolio, including premium spaces and internal floors.

In this hands-on role, you’ll ensure every event runs seamlessly, oversee a motivated team, and build strong relationships with our client and key partners.

Contract type: Full-time, 12-months FTC

Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM and 7 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

What You’ll Do

• Oversee end-to-end event operations, stepping in to lead events when needed.

• Manage stock, suppliers, contractors, and all logistical elements to ensure flawless delivery.

• Lead and support Meetings & Events Assistants and Analysts, including rotas, training, and performance reviews.

• Keep SOPs, training materials, and documentation up to date.

• Build partnerships with stakeholders, Workplace Services, caterers, and FM teams.

• Uphold high presentation, safety, and security standards in all event spaces.

The ideal candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together

• 3–5 years’ hospitality or events experience in both operational and administrative roles.

• Strong organisational skills and the ability to thrive in a fast-paced environment.

• Confident leadership with excellent communication and customer service skills.

• A proactive, detail-focused mindset and a passion for delivering exceptional guest experiences.

• Knowledge of health & safety and security requirements.

• Comfortable using G Suite or similar IT systems.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.  

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.