Events Supervisor

Job Introduction

We are seeking an experiences and highly organised Event Supervisor to join our vibrant team.

As Events Supervisor, you will work closely with other departments to manage logistics, support client needs, and enhance the overall guest experience. If you are ready to take the lead in shaping memorable events and driving operational excellence, we would love to hear from you.

You will be joining a dynamic and collaborative team of 12 professionals, including members of the Events Team and Corporate Support Staff. Together, the team oversees all operational activity across both the Ground Floor and Client Floors. ensuring seamless event delivery and an exceptional guest experience.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; on a shift rota basis between 7 AM – 7 PM, with flexibility as per business needs)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Oversee event planning and delivery to ensure consistency, quality, and alignment with client expectations.
• Serve as the main escalation point for complex or high-profile client needs, ensuring prompt, professional resolution.
• Build and maintain strong relationships with key stakeholders to support loyalty and repeat business.
• Review and approve major event proposals and logistics to ensure accuracy and feasibility.
• Manage incoming meeting and event requests, confirm details, allocate suitable space, and issue confirmations.
• Plan and coordinate assigned events from reservation through to billing.
• Work with bookers to confirm requirements and manage event logistics, including catering and service needs.
• Prepare daily set-up sheets with detailed instructions for Operations, AV, and F&B teams.
• Coordinate all client and host needs, managing changes or cancellations with relevant teams.
• Seek opportunities to improve service, streamline processes, and introduce innovative enhancements.
• Lead and support the events team through guidance, feedback, and regular check-ins.
• Promote a culture of collaboration, accountability, and continuous improvement.
• Monitor team performance and escalate concerns to the Team Leader and Reception & Events Manager.
• Ensure consistent adherence to company policies, procedures, and SOPs.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have a positive, outgoing personality and be able to easily build rapport with key stakeholders.
• Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow.
• Display excellent personal presentation and interpersonal skills.
• Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette.
• Demonstrate the ability to work independently and manage own workload.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.  

 We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.