Facilities Coordinator

Job Introduction

We’re recruiting a Facilities Coordinator to join the Rapport team and oversee day-to-day support across our client’s London City offices. Our client is a global UK-headquartered organisation operating in the fields of risk management, insurance broking, and professional advisory services.

This role involves acting as a central point of contact, ensuring a smooth and professional experience for staff, guests and senior stakeholders. You’ll uphold agreed service standards and follow established processes to maintain a consistently high level of service.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, 7 AM – 4 PM; with some flexibility as per business needs)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities:

• Keep all workspace areas, meeting rooms, tea points, storage spaces, and post zones tidy, well-presented, and fully stocked, raising any housekeeping or supply concerns as they arise.
• Carry out routine checks such as floor walks, daily forms, online records, and trackers, ensuring information is logged accurately and can be easily reviewed by management.
• Coordinate with the Helpdesk and relevant teams to report maintenance needs or service faults, following up regularly to make sure issues are resolved promptly.
• Support colleagues and senior stakeholders by maintaining high service standards, collaborating with on-site teams, and helping to manage onboarding and offboarding requirements.
• Monitor internal moves, locker allocations, and clear-desk compliance while managing inbox queries and providing administrative support, always maintaining confidentiality and data accuracy.
• Uphold all health and safety procedures, contribute to required reporting, attend relevant meetings, and ensure storeroom areas remain safe and organised; keep managers informed of progress, risks, and updates.

The ideal candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• A positive, trustworthy team member who approaches tasks with enthusiasm and a proactive mindset.
• Strong verbal and written communication abilities.
• Consistently delivers exceptional service and maintains a client-first approach.
• Previous experience in a comparable position is beneficial.
• Flexible, self-managing, and confident in organising their own responsibilities.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.  

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.