Front of House Team Leader - Dublin

Job Introduction

We are recruiting a Guest Services Team Leader to join our vibrant and friendly Rapport team, based in our client’s offices in Dublin. Our client is an ever-expanding global American banking and financial services corporation. This is a great opportunity to be a part of the Global alignment initiative while providing an outstanding service all key stakeholders.
 
 The role is desk-based, but there is an element of travel for training purposes. With many amiable and helpful team members spread across EMEA, the wider team communicates on a daily basis through WhatsApp and Microsoft Teams. Even though we work virtually, the team has a social atmosphere, and we celebrate victories and birthdays together!

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift rota basis 8 AM – 5:30 PM; with some flexibility as per business needs)

Ideal start date: January 2026

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting).
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support. In addition, we offer eye examination voucher for those requiring a Visual Display Unit (VDU/DSE) test.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities:

• Meeting and greeting all visitors to site.
• Managing, training, and continuously engaging with the team to ensure high levels of productivity.
• Working alongside the team to ensure efficient and outstanding service levels are delivered at all times.
• Actively engaging and encouraging client and guest feedback, and driving change that enhances services provided, maximising technology and innovation in the process, and communicating best practice across the team.
• Being involved in staff events from the social aspect to planning and implementing with the office leadership team.
• Booking and supporting all meetings and events, using EMS.

The ideal candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Ideally, have at least one year of experience in a similar leadership within a fast-paced and dynamic establishment (e.g., five-star hotel or corporate environment).
• Be confident in stakeholder management, including client, the team, and peers.
• Have a positive, vibrant personality, acting with integrity and be able to easily build rapport with key stakeholders.
• Possess excellent organization skills, a can-do attitude, and a passion for delivering high standard service.
• Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow. 
• Display excellent personal presentation and interpersonal skills.
• Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.  

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.