Senior Receptionist

Job Introduction

We are hiring for a Senior Receptionist to join our dynamic Rapport team of 5 Ambassadors, based in Mayfair. Our client is an American global investment company with stunning offices. The HQ is an incredible workspace, where you will have many opportunities to deliver excellent service to colleagues and clients alike.

This is the ideal role for someone who is ready to take the next exciting step in their career. We are looking for someone who has an incredible ability to spark immediate Rapport with everyone they meet. You will be an integral part of highly professional team, focused on delivering outstanding service and memorable experiences across the two receptions on the client floors and 17 meeting rooms.

Type of Contract: Full-time, Permanent

Hours: 40 per week (Monday-Thursday; shift rota basis between 7:30 AM – 7 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Supervising the day-to-day operations of the team, as well as supporting the Guest
• Services Manager and Reception & Event Supervisor as required.
• Ensuring all standards, procedures, and processes are upheld to the highest standards.
• Working seamlessly with different departments to create memorable experiences for our clients and their guests.
• Welcoming guests at the reception and escorting them to their meeting rooms or the required destination within the building.
• Coordinating and supporting internal and external events.
• Proactively dealing with guest queries in an efficient, friendly, and timely manner, ensuring all business requirements are dealt with promptly and professionally.
• Handling all internal and external calls in a professional and timely manner.
• Always adopting a flexible and adaptable approach when dealing with ad-hoc duties as required.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
• Ideally, have a leadership background and a minimum 3 years of front-of-house.
• Reception experience in a luxury hotel, -premium airline, or a corporate environment.
• Previous experience with internal or external events.
• Be passionate and driven to deliver the very highest levels of customer service.
• Have great interpersonal skills, an outgoing and vibrant personality.
• Demonstrate an excellent command of the English language, both in verbal and written communication.
• Be proficient in MS Word, Excel and other similar software packages.
• Understand professional etiquette.
• Possess a high level of attention to detail.
• Have the ability to work well under pressure and act both proactively and intuitively.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.  

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.