Guest Services Host

Job Introduction

We’re looking for an experienced Guest Service Host to join our outstanding Rapport team in central London. Our client is a rapidly growing, globally recognised American banking and financial services organisation. This role offers an exciting chance to support a major global-alignment project while delivering an exceptional, hotel-inspired service experience to all key stakeholders.

You’ll be joining a collaborative EMEA team of 24 and continuing to expand. Despite being spread across the region, the team works closely together and is eager to welcome a new member. In this role, you’ll be a vital presence on-site, fostering a positive, engaged workplace community, supporting employee satisfaction, and addressing any day-to-day challenges that arise.

Contract type: Full-time, Permanent

Hours: 40 hours per week (Monday–Friday, on a shift rota basis between 8 AM – 5:30 PM)

What you’ll get:

• Financial Benefits: Exclusive travel and grocery discounts, cash rewards, and life assurance. PLUS, in-house coffee, breakfast and lunch are included!
• Future Security: Contributory pension scheme.
• Health & Wellbeing: Wellness programs, Employee Assistance Program, and digital GP services.
• Career Growth: Extensive learning and development opportunities.
• Celebrate Excellence: Recognition through WOW Awards for outstanding performance.
• Community Support: One paid day off per year to give back to a cause you care about.

What the role involves:

• Meeting and greeting all visitors to site.
• Working alongside the team to manage the switchboard.
• Being involved in staff events from the social aspect to planning and implementing with the office leadership team.
• Booking and supporting all meetings and events, using our own booking and visitor management systems.
• Liaising with the catering team regarding all meeting hospitality.
• Supporting local office team with ad-hoc administrative duties.
• Supporting with access pass control and implementation.

What we’re looking for:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Be engaging and able to create immediate rapport with key stakeholders (e.g., clients, visitors, VIPs).
• Display excellent personal presentation and interpersonal skills.
• Be proactive, organised, flexible, with great attention to detail, strong time management skills and ambition to learn and grow.
• Be creative. Ability to think outside the box and present innovative ideas and solutions.
• Demonstrate confidence when dealing with complaints/issues.
• Be calm and decisive under pressure, while also being confident and have discretion and diplomacy.
• Ideally have previous customer service experience in a similar setting (e.g., corporate, luxury hotels or airlines).

Why you’ll love working with us:

• Financial Benefits: Exclusive travel and grocery discounts, cash rewards, and life assurance.
• Future Security: Contributory pension scheme.
• Health & Wellbeing: Wellness programs, Employee Assistance Program, and digital GP services.
• Career Growth: Extensive learning and development opportunities.
• Celebrate Excellence: Recognition through WOW Awards for outstanding performance.
• Community Support: One paid day off per year to give back to a cause you care about.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.